4d • General discussion
Hiring…
You have got to be extremely specific with what you want when hiring someone.
Words to live by:
Hire fast, fire faster.
If someone is going to cost you money, let them go. If they are doing a bad job and refuse to make it right, fire them. It’s your business and you don’t have to put up with anything that you don’t want to.
You have to be strict in the beginning with employees. You have to say why your standards are. You can relax a little bit on them after being strict in the beginning. But don’t ever be too relaxed.
More words to live by:
Don’t pay them well until they have proved themselves. Even if they have 30 years of experience that means absolutely nothing. The 30 year construction guy is more than likely tired of doing the work. He will probably do really good work, and demand high pay. You are the boss, he is the employee. Until you are comfortable with him and his work, keep his pay on the lower side. After a month or two (or 6 months) of him consistently showing up and doing a great job you can raise the pay.
Young, old, or experienced does not matter in construction. Everyone is taught a certain way of how things are done. They work for you now, they will do things your way. You aren’t paying for a job to be done any other way than your way.
I’ll give you an example. I pre-drill for every screw that I put into a deck. Is it annoying? You bet it is. Have I hired guys that refused to pre-drill screws into my deck? Only once. He was older and I had to correct him 3 times. And on the 3rd time he was fired. If the customer is paying for it, then it’s getting done. It’s that simple.
I’m not impossible to work with. I tell people how not to get fired. Either they listen or they don’t.
Learn this early and it will save you money. Don’t be afraid to fire people immediately. Don’t be unreasonable, teach them your ways and how you would like something done. If they refuse to do it your way then they are working for free at that point because they are fired. It doesn’t matter who’s right and who’s wrong. The business owner know the amount being charged and what it costs. You can’t charge pre drill and screw prices when they are paying for glue and brad nails.
I could talk about this at length because I have fired so many people. Moving on.
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Hiring…
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Just talking about how I get and retain million dollar clients. And the reason I rely so much on psychology in construction.
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