How Many DIDs To Use In ReadyMode?

For inbound calls, we typically assign 1 DID per campaign. The number of DIDs per campaign depends on its size and the number of agents dialing.

Right now, we’re assigning 1 DID per campaign, which routes inbound calls to all agents. However, for larger campaigns, we scale the number of DIDs accordingly:

1 agent → 1 DID
5 agents → 1 DID
10 agents → 2-3 DIDs
20 agents → 5 DIDs

All DIDs can be set to ring for all agents, allowing any available agent to answer.

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