4d • Ask Susan
CATERER DISAPPOINTMENT
We hired Gigi’s Gourmet Kitchen (gigisgourmetkitchen.com) for my daughter’s wedding, and the experience was extremely disappointing. Here’s what happened:
- Cocktail Hour Appetizers: Only one tray each of meatballs and eggrolls were served initially — and only after I asked staff to begin circulating. Once those trays were gone, there was a 30‑minute gap with no food. Eventually, one more tray of each item appeared, and that was all that was served for over 100 guests. My grandson and I even had to step in to distribute charcuterie cups ourselves.
- Dinner Service: While the food had flavor, it was served cold. Guests were discouraged from requesting both shrimp and chicken, even though this was never communicated as a limitation. Caesar salads were barely distributed (only about 10–15 guests received one), and asparagus — which was part of the agreed menu — was never served at all. And she admitted they forgot the asparagus!
- Cake Service: We paid for four servers who were contracted to cut and serve the cake, yet no staff assisted. The coordinator had to bring the cake back herself, and my husband and I ended up passing slices to guests. The mother and father of the bride!
- Agreed Details Ignored: To‑go boxes and cake shooters, which we discussed at length beforehand, were not provided. I even shipped the boxes to her location, per her request to have them ready for that night ! and not one was provided.
- . At the end of the night, six large trays of food were left over, despite many guests not receiving items during service. As this was a destination wedding, we had no way to store or transport them, and they went to waste.
- Response Afterward: When these issues were raised, the caterer refused to make things right ! She actually has admitted to these mistakes and yet even though she charged me $425.00 in gratuity - which she took the liberty of adding onto the last invoice - has not refunded one penny.
HOW FAR DO YOU TAKE THIS MATTER!
2
13 comments
CATERER DISAPPOINTMENT
powered by
skool.com/chill-wed-planning-company-7299
I help overwhelmed brides cut through the wedding-industry noise and turn late-night chaos into a plan that feels like them
Suggested communities
Powered by