🤹 HOT-MESS-EXPRESS TUESDAY

Hope you actually logged off yesterday.

Now that the long weekend hangover is wearing off — let's talk about something nobody wants to deal with but everybody eventually does.

Cancellations and refund requests. 😬

Because there's nothing like coming back from a holiday to find a "I need to cancel" email sitting in your inbox. 🙃

Do you have a policy — a real one, written down, in your contract? Or do you handle it case by case and pray the client is cool about it? 🤞

Because "I'll figure it out when it happens" is not a refund policy. And without one, you're negotiating from a place of panic instead of clarity every single time. 😤

Your policies protect YOU. Not just the client. 🔧

👇 YOUR TURN: What does your cancellation or refund policy actually look like — and is it actually doing its job?

Drop it below. No judgment. Just systems. 💡

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