25d (edited) • General discussion
New Episode: Your Competitors Are Already Using AI for This
Here's the uncomfortable part nobody wants to sit with: a prospect calls your business, nobody picks up, and they don't leave a voicemail and wait. They scroll down to the next name in the Google search and call them instead. There's no brand loyalty for someone who hasn't bought from you yet. The business that answers first usually wins.
In this one Ryan and I dig into a real client we're helping right now. Service business, multiple locations, a CRM they actually like. The software does about three-quarters of what they need. It's that last 25% (after-hours phone, appointment reminders, upselling before the visit) that quietly leaks money.
🎯 The one thing
An AI voice agent that answers the phone at 9pm, recognizes the caller, pulls up their history, and books or upsells them is not a someday thing anymore. It exists today, it sounds human now, and the only real question is whether you're the one using it or the competitor who took your lead is.
Risk read: 🟡 use with caution
If you do one thing this week:
1. Call your own business after hours from a number nobody recognizes and see what actually happens to that lead.
2. Make a short list of what your CRM does NOT do for you yet (booking, reminders, upsell prompts, after-hours capture).
3. Ask your CRM one direct question: do you have an AI roadmap, and what's the date. If the answer is "maybe Q4," that tells you something.
Tell me the one gap in your lead handling that's been bugging you the longest. 👇
🗳️ Quick poll: where does your business lose the most leads?
Nobody answers after hours
No system to upsell before the appointment
My CRM does most of it but not the AI part
Honestly not sure, and that's the problem
1 vote
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New Episode: Your Competitors Are Already Using AI for This
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