Using Live Chat. It stopped replying when it noticed that the phone number of the chat is already in the system.

I am using the Ai for Live chat. As you know, it creates a new contact with name Guest every time a chatter comes in. While in the middle of the conversation, the Ai asks for the chatter's phone number and it detected that it is already in the system. It stopped replying and the other AI I have in the account responded.

What's the work around here so that the conversation will stay even if the phone number is already in the system?

account=1743777017725x168642674650070880

conversation_id=rnQVat8Y3du7Yn2UeeYL and

conversation_id=oj2byGwfuyBwVb9uHJZy

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