2d • General discussion
👀✨ How do you handle human takeover in n8n chatbots?
When building chatbots with n8n, one question kept coming up from clients:
“Can I see the conversations?”
“Can I jump in when the bot messes up?”
The bot itself wasn’t the problem. The real challenge was giving clients a clean, simple way to be involved without digging through executions, logs, or raw webhook data.
So over the last few months, I’ve been building Trilox.
Trilox is a shared inbox for n8n chatbot conversations with human takeover:
* Bots handle chats by default
* Humans can jump in instantly when needed
* Conversations can be handed back to the bot
* WhatsApp, Telegram, Messenger, web widget — all in one inbox
I’m also building a dedicated n8n community node that plugs directly into workflows:
* Record bot + visitor messages
* Check who’s handling the conversation
* Escalate to a human when needed
* Receive human replies via webhook
We’re currently pre-launch and sharing progress publicly.
If this is something you’d use, you can join the waitlist to be the first to know when it opens:
Would love to hear how others are handling human-in-the-loop chatbots in n8n 👀
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👀✨ How do you handle human takeover in n8n chatbots?
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