When Firing a Client Backfires
We were mowing this guy’s lawn, and no matter what we did, he just wasn’t happy. Here’s the thing: his place was overgrown and chaotic — honestly, borderline hoarder status.But the only part he cared about? The verge. He didn’t even really want that done, but he said the neighbors moaned too much if he didn’t mow it. Week after week, we’d mow it.Every time, he’d complain.Not because it was bad — but because his expectations were off the charts. He even started asking for extra work that wasn’t part of the original quote. The Breaking Point Eventually, things started to spiral.The relationship deteriorated.He was getting more demanding, and less respectful. So we decided to let him go.I tried to keep it calm and professional — just told him we couldn’t fit his lawn in anymore as this was not working for either of us. That’s when he snapped. He called, unloaded on me, and left us a 1-star Google review — our first one-star ever in over 10 years of business. The Takeaway At first, I was annoyed.But honestly? I kind of expected it. It always seems to be the clients with the messiest properties who are the hardest to please. Looking back, I think we should’ve handled it differently. We could’ve just raised the price. Let him walk away. No drama. Same outcome. Your Turn Ever had a nightmare client? Reply below and tell me. I want to hear your story.