I shifted my team's web support strategy from traditional methods to a community-based model, which resulted in a 50% increase in client satisfaction and significantly reduced workload. Here’s how we did it: 1. Assess Current Support Models: Review your existing support plans. Identify the limitations of traditional models, such as high costs and low interaction. 2. Embrace Community Platforms: Utilise platforms like Skool to create a space where clients can access resources and support. This allows for shared knowledge and collaboration. 3. Implement Proactive Engagement: Shift from reactive support to proactive check-ins. Schedule regular touchpoints with clients, such as every three months, to anticipate their needs. 4. Encourage Client Interaction: Foster a collaborative environment where clients can engage with each other. This enhances their experience and builds a sense of community. 5. Monitor and Adapt: Continuously evaluate the effectiveness of your community support model. Gather feedback from clients and make adjustments as necessary to improve the experience. 6. Scale Efficiently: Tap into the community model to support multiple clients simultaneously without increasing your workload. This allows you to maintain quality service while expanding your reach. By following these steps, I transformed my approach to web support, leading to happier clients and a more manageable workload. I encourage you to consider how community support can benefit your own practice. Share your experiences or thoughts on this shift in approach in the comments below! Cheers, Elwyn