(On-Site) Desktop Support SpecialistĀ
Location: Webster, NY About the job Job Description: - Scope of the work is mentioned below: - Onsite support - Break Fix support - IMACD Services - Onsite end user software support services - Deskside software Support - Refresh & Disposal - Hands & Feet Support - Warehouse and Technology Support Services Service Description - Provide support for customer-approved end user devices such as desktops, laptops, and printers. - Provide priority assistance to VIP users when feasible - Provide IMACD and administrative support ā Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems. - Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers. - Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team. - Provide hands and feet support for the IP telephony end user device, i.e IP telephone, when required. - Onsite Support Services: IMACD, hardware break fix support, deskside software support, refresh & disposal, hands & feet support - Service Requests and IMACDs - Hardware Break fix support of Customer provided end user devices. - Hands and Feet Support for Server Break/Fix. - End User Desk Side Support. - Knowledge management (SOPs, Troubleshooting Guide) - Inventory management for client Locations - The On-site support services shall be provided during local business hours. - Fluency in local language as per the geographical and cultural requirement and English speaking to good standard. - Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, add and changes for all EUC equipment, software, and related Services for Customer. - Coordinate, plan, and schedule IMACDs with all affected IT functions. Job Link: https://www.linkedin.com/jobs/view/4325950123/?alternateChannel=search&trk=d_flagship3_search_srp_jobs&refId=oSzN2wlRgYJI1W9x9GCPiQ%3D%3D&trackingId=b2KbSUHnZepCdhmM3LrI4A%3D%3D