My case might be different from others, but I have a small customer base. I will be growing it soon, but I try not to get too overwhelmed because I need to have time to be a father too. So when it has happened.... that I got too overwhelmed, I've always found that honesty is always the best answer. Talking to customers and explaining that you have a lot going on and need to push some back a bit may be your answer. I would definitely prioritize the level of need in your customer jobs... Like I wouldn't let a leaking waterline continue over a cosmetic job, ect. If they push back too much, you may want to drop them as a customer. This is one aspect that I enjoy about being self-employed... that I get to pick and choose the jobs I do.

I think I first seek to relate to the customer to find some common ground. I live in a small town and the majority of my work is repeat customers, or word of mouth. After finding common ground, I ask some questions related to the task(s) at hand. I offer free consultations and have no problem telling a customer if the job they hired me for would require a licensed sub-contractor. In California, my jobs cannot go over $1000 including materials.... without a General Contractors B License.

Hi Everybody! Looking forward to growing my small business and offering support in this new community.