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Merchant Mastery

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MM Elite

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1 contribution to Merchant Mastery
To credit or not to credit? That is the question…
Hello fellow shop owners. Like it or not, my shop has a 7 day return policy (from the time received not ordered) for full refund or 14 day policy for store credit. It’s on our website and in stores. A customer purchased an item through an ad and received it on Sept 11th. Today, October 26th, this person is upset bc the recipient doesn’t use the item and wants to return it. She says a store credit is fine with her. Even if I had a 30 day return policy she’d be way past the time. Would love your feedback on how you would handle this situation.
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New comment Nov '23
0 likes • Oct '23
@Jenna Righi I’m tempted to go this route. She was a customer from an ad I ran. Just frustrating. Thanks for chiming in
0 likes • Oct '23
@Anita Manfredonia thanks for chiming in. I actually offered a return for a gift card (which is what she suggested). I actually never heard back from her
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Ashley Hayes
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5points to level up
@ashley-hayes-4638
Asher Market is a unique collection of men, women, and children's clothing and home decor, designed in Santa Barbara, CA and made with love in Peru.

Active 3d ago
Joined Jun 12, 2023
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