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Business Lab | SLLHQ
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217 contributions to Business Lab | SLLHQ
2d •
What to say when a customer texts "how much?"
A customer who texts "how much?" is interested, not just curious. Reply fast with a typical price range and one question about the job. The range keeps them talking, and the question gives you what you need to quote properly. How do you answer a "how much?" text?
0 likes • 16h
Liton, this is such a good conversation to have! 🙌 I agree that responding quickly matters, but I think HOW we respond is just as important. If a business can give an honest price range, absolutely! But sometimes the job has too many variables, and throwing out a number too early can create expectations that are hard to walk back. 😂 I'd rather see something like, "Great question! Pricing depends on a couple of things. Can I ask you one quick question so I can give you a more accurate answer?" The biggest thing for me is not leaving someone hanging or making them jump through 47 hoops just to get basic information! Make it easy to get an answer, keep the conversation human, and give them a clear next step. 💙
4d •
How to scale follow-up without hiring anyone
Follow-up is the part of a service business that gets dropped first when things get busy. Automate the first reply, the reminder and the check-back after a quote, and keep only the conversations that need a person for your team. In GoHighLevel the whole chain is one workflow, and it keeps running on the busiest days. If your enquiries start on a website, Knock Knock can answer them and put the conversation on the GoHighLevel contact. Where do your enquiries get dropped today?
1 like • 3d
@Liton Sarker, I love that question! 🙌😂 And I think Marcie brought up something really important about keeping the technology simple. For me, the biggest silent leak is usually what happens AFTER someone shows interest. A business might have a website, CRM, chat widget, and automations all working, but who's making sure the customer actually gets to the next step? Someone calls and doesn't get a callback. A quote goes out and nobody follows up. A customer asks a question, gets an answer, but never gets booked. Or an inquiry gets assigned to someone who assumes somebody else is handling it. And the crazy part? The owner might not even realize those conversations are sitting there! 😂 That's why I think the most important thing is visibility and ownership. Can we see where the inquiry came from, what happened next, who's responsible, and whether it actually moved forward? I'd want to look at those gaps before deciding whether a native GHL feature, a third-party tool, or simply a better internal process is the answer. And that's where I think our approaches complement each other. You're focused on making the technical handoffs work, and we're focused on identifying which handoffs actually need fixing in the first place. Sometimes the most expensive problem isn't the technology. It's the conversation nobody realized had stopped. 💙
1 like • 1d
@Liton Sarker, YES!! 🙌 And I love your suggestion about giving every inquiry one person who's actually responsible for it. Because when everybody thinks somebody else is handling something, guess what? Nobody does! 😂 If I had to pick one handoff I'd pay especially close attention to, it would be what happens after the initial conversation, particularly between sending a quote or giving someone information and actually following up. A business might do a great job answering the phone, responding quickly, and getting someone interested. But then the quote goes out, the customer says they'll think about it, and suddenly nobody knows who's supposed to reach back out or when. And that's the frustrating part. They already did the work to get that opportunity in the first place! Of course, I'd want to look at the actual records before assuming that's the biggest problem for any particular business. But I think you nailed something important with ownership. Every inquiry needs a clear next step, someone responsible for it, and a way to see whether it actually happened. Otherwise, we're just getting really good at collecting leads instead of taking care of them! 😂💙 Really enjoying these conversations with you, Liton!
Aug 5 •
Find The Business Lab Thursday Jam Sessions Link!! "WELCOME IN"
✨All New MEMBERS watch out for your Welcome In Post!!! Under the Introduction Tab: https://www.skool.com/thebusinesslab-5864?c=8c38c8f80cfc43cebb95e3da80fe0c84&s=newest&fl= ✨Jam Sessions Every Thursday Live: 4PM AZ | 6PM CST | 7PM EST!! Select the current Calendar day for the link. Find jam session details inside. Once the event opens, click the blue Zoom link inside the event details. That is the link you will use to join the session. Add us to the Calendar, and lets jam!!
2 likes • 20d
Hi https://www.skool.com/thebusinesslab-5864/heyyy-a-big-warm-welcome-to-business-lab?p=66143ab7
0 likes • 2d
https://www.skool.com/thebusinesslab-5864/wait-a-minute-weve-got-new-people-in-the-house?p=3a849a53
2d •
🎉🔥 WAIT A MINUTE... WE'VE GOT NEW PEOPLE IN THE HOUSE!! 👀🥳
Okay, everybody, scoot over, make some room, and somebody grab a few extra chairs! 😂❤️ We've got some new faces joining Business Lab, and I don't know about you, but I LOVE meeting new people and hearing what they're building! To our newest members, @P S!! WELCOME!! 🥰💙 We're really happy you found your way here! Now, I could give you the usual speech about networking, business growth, and all the amazing resources available... But where's the fun in that?! 😂 Here's what I actually want you to know. You just walked into a room full of people who might know something you don't, have experience you could learn from, or know someone you've been trying to connect with. And guess what? YOU probably bring something to the table that someone else here needs, too! That's the beauty of bringing different business owners together. You don't have to know everything. You don't have to have it all figured out. And you definitely don't have to pretend business is sunshine and rainbows every freaking day! 🤣 Around here, we believe the best opportunities often start with a simple conversation. ❤️ So here's your official invitation to jump in! 🎤 COME HANG OUT AT OUR TUESDAY JAM SESSIONS! Imagine getting together with other entrepreneurs, hearing what everyone's working on, sharing ideas, laughing about the entrepreneurial madness, and discovering ways we can help each other. No pressure. No awkward pitches. Just real people having real conversations! 📅 Find our Jam Sessions here: https://www.skool.com/thebusinesslab-5864/calendar 🌟 LET'S PUT SOME EYEBALLS ON YOUR BUSINESS! We want to know who you are and what you're creating! Seriously, don't be shy. Tell us your story, what you do, and what gets you excited about your business. You never know who might see your introduction and think, "WAIT! I know someone who needs exactly that!" 👀 👉 Business Lab Spotlight: https://www.skool.com/thebusinesslab-5864/business-lab-spotlight-we-want-to-get-to-know-your-business?p=3610074f
0 likes • 2d
How to get the most out of the community! 🥰💙🚀 Hope to see you on a jam session some time soon... https://www.skool.com/busines-lab-5864/welcome-to-business-lab-heres-where-to-start?p=57bf903c
10d •
Money Talk: What You Don’t Know Could Cost You.
What if there's something about your money you don't know you don't know? One thing I've learned through my own financial journey is that sometimes we work so hard building our businesses and creating income that we forget to look at what we're actually doing with that money. Are we protecting it? Are we growing it intentionally? Are we preparing for the future? And are there opportunities or financial gaps we haven't even considered? I'm thinking about starting a casual, interactive Money & Business conversation here in the community. Not another hour-long presentation. And definitely not a sales pitch. Just a place where we can ask questions, share ideas, and talk about financial strategies that business owners and entrepreneurs don't always hear about. My goal is simple: to be a resource and help more people gain clarity and confidence when it comes to their money. I'd love your input! What day and time would work best for you? Vote below! 👇
Poll
2 members have voted
3 likes • 10d
Miri, girl, I LOVE that you're bringing this into Business Lab!! 🥰❤️ You know what's interesting? We spend so much time learning how to make money, grow our businesses, and create more income, but how often do we actually stop to understand what we're doing with the money we already have? And I'm including myself in that! 😂 I've been learning so much about finances lately, and one thing I've realized is that you don't know what you don't know until someone starts asking you questions you never even thought to ask! I especially love that you're making this an open conversation instead of another presentation. I think there's so much value in being able to ask questions, share experiences, and learn from each other without feeling pressured. You've got my vote for Thursday! 🙋♀️💙 I'm excited to see these conversations happening inside our community! 🔥
0 likes • 2d
@Miri Cordaro
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@jordanna-shean-8798
We audit your lead handling system/tools. We find the gaps and lost revenue. Fix it, install simple systems, and support owners inside Business Lab.
Active 14h ago
Joined May 10, 2026
Mesa, AZ
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