@Joedine Coombs Hello Joedine. Merry Christmas. I have notes here and emails of Rachel assisting to getting access to your program and can also see the resets that I personally triggered. Not sure about receiving now help. Please make sure to be watching out for all the emails we sent to you. I have also addressed your tech questions in the past. Please note we do not receive your payment. It’s the person you purchased and its all final sale. We don’t receive anything except the $29. With that, all the help we provide here is at no cost and out of nobody’s pocket. I understand your frustration, but based on what I have here, we’ve triggered you access to your program. Please let me know what specifically you’re stuck with in terms of tech. If you’re unable to attend the tech calls, this is why we have the trainings.