I had a 62 year old lady who gave me a 1 star review because I was busy yesterday she had a power draw she said she was on ssi and didn’t have a lot of money so I threw a suggestion if she or have someone that is mechanical inclined to take the ground cable off leave it over night and see then do the power then next night then leave both cables off overnight to see if it’s a bad battery she told me to do my F job I hung up the phone 2 hours later she leave me a 1 star review how can I get it removed